This must be digitaloceans campaign to send all new potential customers to their competition. Brilliant move guys. What genius decided it was a great idea to have a person sign up, require their credit card details, then DERAIL then entire process by DEMANDING they take their time to find all these documents and take perfect pictures to upload etc.??? And what happens when you guys get hacked? Did anyone think this through?

I’m feeling like digital ocean was some redirected backdor scamming site.
A site that stole my credit card, id, live pitcure, adress etc....

I have never experienced anything like this before in my life!
I wanted to make a mail server fast. I bought domain-name and system and they digitalocean does like this. Wooow…

after taking my credit card info without telling my why, without telling me how much it will withdraw from it, then asking for a selfie and an id scan to upload, this is very sensitive information to share when all I want is to try docker and a bunch of web apps, I felt like checking the URL multiple times to see if I’m being scammed by another website. canceled my account immediately

Feel very bad after paid 5 dollars with paypal and it locked and said i need to verify.

Did someone get a reimbursement for this? I also am in the same situation, willing to use their service, not willing to give a picture.

What in the hell is this!!!!!!!!
I signed up for VPS and they are asking me to give up my picture and passport!
Shame on you Digital Ocean, you and others like you are the reason why this world is so screwdup.

Hi @coolbunnys

This is the community forum, so we cannot help you with verification or any statements.

You need to contact Support (or reply to the email) to get answers.

Can you at least tell me if Driver license will be an acceptable Id proof for verification.

yeah locked after payment really a bad user experience, now I’m wasting my time browsing the web for why it failed. wtf are you thinking? should ask this before paypal. seriously considering to refund my paypal right now

The same story here decided to give a try to DO, after paying 5$ they asked a photo ID, good luck, I am out.

Such a huge disappointment after building up so much hope that this is the service I need.

Sign up, add a payment method, get charged $5. Congratulations!.. but we forgot to tell you that you can’t use our services before you send us an instant picture of you, and your personal ID.

At least make the $5 refundable when the user does not choose to continue with the verification steps?

DO you are asking sensitive id information, even after giving my credit card. You are just crazy. I am so disappointed…

I AM GONNA WRITE A BLOG POST ON THIS AND START PAID SOCIAL CAMPAIGN ON THIS. How they first charge you and than lock your account. Why we should give you the ID proof along with the photo when we have already verified our card.
return our money …… You are doing this wrong....

This is very bizarre. Unfortunately, I have fallen prey to the same scam. I feel horrible. I invested money and spent 2 months setting up a server on digitalocean. For a tutoring company that I own. Today to my horror, whilst setting up for today’s classes, I discovered that our server was down and that I had been locked out by digitalocean. I was also asked to provide id and a picture. In desperation, I provided the info. I have since contacted the Better Business Bureau and will continue contacting the appropriate authorities to investigate this matter. I do recommend that anyone else that is being subjected to such treatment, not use digitalocean and if necessary report their situation to the appropriate authorities.