Why are u asking for my picture with my id?

July 23, 2017 2k views
DigitalOcean
coolbunnys
By:
coolbunnys

After creating an account on digital ocean I got an option to verify my account. I filled in the details and got an email after few hours saying this -

We are excited to have you as a DigitalOcean customer. Thank you for the information you have provided thus far. To help us verify your identity, please send us a photo of you holding your government-issued photo ID or passport to verify@digitalocean.com with this ticket’s ID in the subject.

I have already made a paypal payment of 5 USD as well. I know you have given a reason in the email but that doesnt seem good enough to me. May I know why would you need my Picture with my id but when my friend signed up for Digital ocean you guys never asked him for an Id. Why are u asking me for an Id? Seems Strange to me.

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2 Answers
hansen July 23, 2017

Hi @coolbunnys

This is the community forum, so we cannot help you with verification or any statements.

You need to contact Support (or reply to the email) to get answers.

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coolbunnys July 23, 2017

Can you at least tell me if Driver license will be an acceptable Id proof for verification.

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  • hansen July 23, 2017

    @coolbunnys

    You can use any governmentally issued identification, but I think a picture is required, so for many countries that would be driver license, social ID and of course passport.

    If you used a credit card, then you would probably not be required to verify your account, but if you use an PayPal account, then DigitalOcean requires a bit more verification to avoid abuse of their platform.

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