Question

Why are u asking for my picture with my id?

Posted July 23, 2017 3.8k views
DigitalOcean

After creating an account on digital ocean I got an option to verify my account. I filled in the details and got an email after few hours saying this -

We are excited to have you as a DigitalOcean customer. Thank you for the information you have provided thus far. To help us verify your identity, please send us a photo of you holding your government-issued photo ID or passport to verify@digitalocean.com with this ticket’s ID in the subject.

I have already made a paypal payment of 5 USD as well. I know you have given a reason in the email but that doesnt seem good enough to me. May I know why would you need my Picture with my id but when my friend signed up for Digital ocean you guys never asked him for an Id. Why are u asking me for an Id? Seems Strange to me.

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coolbunnys
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7 answers
akashicseer September 7, 2019

This must be digitaloceans campaign to send all new potential customers to their competition. Brilliant move guys. What genius decided it was a great idea to have a person sign up, require their credit card details, then DERAIL then entire process by DEMANDING they take their time to find all these documents and take perfect pictures to upload etc.??? And what happens when you guys get hacked? Did anyone think this through?

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hansen July 23, 2017

Hi @coolbunnys

This is the community forum, so we cannot help you with verification or any statements.

You need to contact Support (or reply to the email) to get answers.

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coolbunnys July 23, 2017

Can you at least tell me if Driver license will be an acceptable Id proof for verification.

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  • hansen July 23, 2017

    @coolbunnys

    You can use any governmentally issued identification, but I think a picture is required, so for many countries that would be driver license, social ID and of course passport.

    If you used a credit card, then you would probably not be required to verify your account, but if you use an PayPal account, then DigitalOcean requires a bit more verification to avoid abuse of their platform.

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    • akashicseer September 7, 2019

      I just signed up and this exact thing happened to me when I used a credit card. Looks like I will not be using digital ocean. This kind of unintelligent BS leaves a super sour taste in new customers mouths. Great move. codero.com doesn’t require this quackery. This is the first time in over a decade I have encountered such idiocy and the support system is useless.

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sobeasy September 10, 2019

Feel very bad after paid 5 dollars with paypal and it locked and said i need to verify.

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srickyriady September 18, 2019

yeah locked after payment really a bad user experience, now I’m wasting my time browsing the web for why it failed. wtf are you thinking? should ask this before paypal. seriously considering to refund my paypal right now

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EpicMatt December 31, 2019

The same story here decided to give a try to DO, after paying 5$ they asked a photo ID, good luck, I am out.

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ah9med0 January 21, 2020

Such a huge disappointment after building up so much hope that this is the service I need.

Sign up, add a payment method, get charged $5. Congratulations!.. but we forgot to tell you that you can’t use our services before you send us an instant picture of you, and your personal ID.

At least make the $5 refundable when the user does not choose to continue with the verification steps?

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