Why are u asking for my picture with my id?

July 23, 2017 2k views

After creating an account on digital ocean I got an option to verify my account. I filled in the details and got an email after few hours saying this -

We are excited to have you as a DigitalOcean customer. Thank you for the information you have provided thus far. To help us verify your identity, please send us a photo of you holding your government-issued photo ID or passport to verify@digitalocean.com with this ticket’s ID in the subject.

I have already made a paypal payment of 5 USD as well. I know you have given a reason in the email but that doesnt seem good enough to me. May I know why would you need my Picture with my id but when my friend signed up for Digital ocean you guys never asked him for an Id. Why are u asking me for an Id? Seems Strange to me.

2 Answers

Hi @coolbunnys

This is the community forum, so we cannot help you with verification or any statements.

You need to contact Support (or reply to the email) to get answers.

Can you at least tell me if Driver license will be an acceptable Id proof for verification.

  • @coolbunnys

    You can use any governmentally issued identification, but I think a picture is required, so for many countries that would be driver license, social ID and of course passport.

    If you used a credit card, then you would probably not be required to verify your account, but if you use an PayPal account, then DigitalOcean requires a bit more verification to avoid abuse of their platform.

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