Why are u asking for my picture with my id?

After creating an account on digital ocean I got an option to verify my account. I filled in the details and got an email after few hours saying this -

We are excited to have you as a DigitalOcean customer. Thank you for the information you have provided thus far. To help us verify your identity, please send us a photo of you holding your government-issued photo ID or passport to with this ticket’s ID in the subject.

I have already made a paypal payment of 5 USD as well. I know you have given a reason in the email but that doesnt seem good enough to me. May I know why would you need my Picture with my id but when my friend signed up for Digital ocean you guys never asked him for an Id. Why are u asking me for an Id? Seems Strange to me.


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What in the hell is this!!! I signed up for VPS and they are asking me to give up my picture and passport! Shame on you Digital Ocean, you and others like you are the reason why this world is so screwdup.

after taking my credit card info without telling my why, without telling me how much it will withdraw from it, then asking for a selfie and an id scan to upload, this is very sensitive information to share when all I want is to try docker and a bunch of web apps, I felt like checking the URL multiple times to see if I’m being scammed by another website. canceled my account immediately

I’m feeling like digital ocean was some redirected backdor scamming site. A site that stole my credit card, id, live pitcure, adress etc…

I have never experienced anything like this before in my life! I wanted to make a mail server fast. I bought domain-name and system and they digitalocean does like this. Wooow…

This must be digitaloceans campaign to send all new potential customers to their competition. Brilliant move guys. What genius decided it was a great idea to have a person sign up, require their credit card details, then DERAIL then entire process by DEMANDING they take their time to find all these documents and take perfect pictures to upload etc.??? And what happens when you guys get hacked? Did anyone think this through?

This is very bizarre. Unfortunately, I have fallen prey to the same scam. I feel horrible. I invested money and spent 2 months setting up a server on digitalocean. For a tutoring company that I own. Today to my horror, whilst setting up for today’s classes, I discovered that our server was down and that I had been locked out by digitalocean. I was also asked to provide id and a picture. In desperation, I provided the info. I have since contacted the Better Business Bureau and will continue contacting the appropriate authorities to investigate this matter. I do recommend that anyone else that is being subjected to such treatment, not use digitalocean and if necessary report their situation to the appropriate authorities.

I AM GONNA WRITE A BLOG POST ON THIS AND START PAID SOCIAL CAMPAIGN ON THIS. How they first charge you and than lock your account. Why we should give you the ID proof along with the photo when we have already verified our card. return our money … You are doing this wrong…

DO you are asking sensitive id information, even after giving my credit card. You are just crazy. I am so disappointed…

Did someone get a reimbursement for this? I also am in the same situation, willing to use their service, not willing to give a picture.

Such a huge disappointment after building up so much hope that this is the service I need.

Sign up, add a payment method, get charged $5. Congratulations!.. but we forgot to tell you that you can’t use our services before you send us an instant picture of you, and your personal ID.

At least make the $5 refundable when the user does not choose to continue with the verification steps?

The same story here decided to give a try to DO, after paying 5$ they asked a photo ID, good luck, I am out.