Question

Why did I get unverified?

"At this time the hold on your account is permanent and there is no further information required at this time. " ~ Your friendly neighborhood Chuck from DigitalOcean.

Why would they tell me that my account has been unverified and is permanently locked after I purchase a “droplet”? They restricted my account before I even received an Email with my server IP and my root password. Can someone help me?

Show comments

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

You would have to contact support to find out.