Why didn't I receive a root password via email for my droplet? (yes, again the mail problem)

Posted February 9, 2018 2.2k views
Control PanelsUbuntu 16.04

I have problems with the root password reset of my droplet, I do not receive the reset email, and I check my inbox and the spam folder and I do not have anything
I’m with this since this morning, I already tried several times and I do not recive the mail
help me please

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Submit an Answer
1 answer

contact DO support - one possibility here is DO’s transactional mail system has blacklisted your account’s email address.