Why Digital Ocean not Accepting My Visa Debit Card for Payments?

I want to purchase digital ocean VPS hosting servers but at payment or billing section , digital ocean does not accepting my visa debit card. I’m using Standard Chartered visa debit, bank managements saying you can use your visa debit cards in online market for buy and selling. But digital ocean not accepting my card, I’m confuse and worried about that because I want to start my server as soon as possible. PayPal not supported in my country so we can not utilize this service. Please help me to resolve that issue and to go ahead.


I agree that this is outrageous. I’m not about to get a credit card just for this. This whole procedure is degrading and makes me feel like a second class citizen. While I fully understand trying to avoid fraud and fake accounts, guilty before proven innocent is not okay.

Can’t even use the 10$ I got for a promo code. Not nice at all.

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Seriously guys, what gives? This is a huge red flag and I actually was ready to order some services from you and now I’m actively looking at other options. What is wrong with your company that you need to deny debit cards? Too cheap for proper insurance? Actually don’t answer - anything you say will not be acceptable - there’s legitimately NO good response here. I’m going elsewhere. Let me know when you mature as a company.

Hi All! Today is a March 23th 2020 and I’ve got a “Your card does not support this type of purchase” message too. Why support do nothing ? In 2020 this issue looks like a bullshit/ I will use AWS instead of this…

digitalocean is bad choice for students. even they asked for verification from student. i am really disappointed.

Same for me. Debit VISA is not accepted.

Please open a ticket with our support team so they can take a look. Due to issues with fraud some debit cards may not be accepted by default. In some cases, by verifying your account with our support team this restriction can be lifted.

I have used their service and they won’t accept my cards. I cant create a new bank account for this so switching to AWS and when they sort out the issue i’ll come back and pay till then its better suspended :)

Hii, I am facing the same problem “Your card does not support this type of purchase” error. I have created the ticket but unfortunately, I do not understand what they are saying. My visa card is also enabled for international transactions still payment got failed.

And please can anyone help me? It’s urgent.

Thank you.

Same issue here as everyone else, they just keep denying potential customers for no real reason. Ah well, time to check out AWS.

you have to first enable the international banking of your debit card then you can verify your card

Hey all,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps! Regards, Alex