Question

Why Email Enquiry going to Spam Folder

Posted March 7, 2021 195 views
Email

PHP based website after submitting enquiry on the website the enquiry is successfully delivering to the operator (Gmail). But every time It is redirecting to the Spam folder. I have marked It as “Not Spam” but not working for upcoming EMails. Every Single time it is going to the SPam folder. Have changed the Email Sender ID to Professional mail ID matching with the domain name, still not working. is this server issue?

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1 answer

Hi @rebootmarketing,

Usually, GMAIL has a pretty strick policies in regards to mail. You need to have A DMARC record, an SPF and DKIM among other things. I’ll recommend using an e-mail checker to see if there is any possible way to improve your mail score. The link is here - https://www.mail-tester.com/. The way it works is you send a message to the given e-mail account and check the score of your message. It will provide you with a scale from 1 to 10 and notify you about any issues you might need to fix.

Try it out and see if after making a 10/10 score on the tester the messages will still be marked as spam.

Another possibility is if you are using PHP mail rather than PHP SMTP and authenticating with a real e-mail account. If you are using PHP mail without any authentication, I’ll urge you to start using authentication when sending out mails.

Regards,
KDSys