Question

Why hasn't my balance been updated?

  • Posted November 23, 2014

Web Accept Payment Sent (Unique Transaction ID #87V33507GC509640U)

Original Transaction Date Type Status Details Amount 2014-Nov-22 Payment To Digital Ocean, Inc. Completed … -$5.00 USD

Related Transaction Date Type Status Details Amount 2014-Nov-22 Add funds from UnionPay card CompletedThe fund transfer from your funding source to your PayPal account is completed.The fund transfer from your funding source to your PayPal account is completed. Details $5.00 USD

Subscribe
Share

Not sure, but usually that few hours is few mins in my case, when ever I added payment, but as i said, you have that support link in you account right ??

Its high time that you open up a support ticket and seek clarification from DO about the transfer !!

You should see the updated balance in a few hours.

“few hotrs” means more than 24H?


Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

This comment has been deleted

Its a community support forum, so better open a support ticket from you account…

If you refer to FAQ, they write following,

I submitted a PayPal payment. Why hasn't my balance been updated?

Balances are not updated in real time. Once you submit your PayPal payment it gets processed and added to our system. You should see the updated balance in a few hours.

https://www.digitalocean.com/help/pricing-and-billing/