Report this

What is the reason for this report?

Why is Digital Ocean so slow to respond to problems

Posted on June 14, 2017

Our servers have been getting reset almost weekly, data gets lost, its takes hours to respond to questions. Its impossible to rely on Digital Ocean.

yes its convenient to spawn a server, looks hip. But come on people, its still a technology platform, and we rely on your support to get sh*t done.



This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Mysql server that has been running for 8 months with no issues, started to fail. Your customer service guy now suggests not enough ram, so it is shutting itself down.

however the data got lost… Which does not add up at all.

We have the backups, but it is a very small application, there is no way the data set is too big. There are no writes on this database to increase its memory.

It is annoying to get copy paste responses to your tickets from your technicians. Are you a consumer product or a professional service?

We obviously understand how mysql and persistence work. it the deamon goes down, data should not be deleted.

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Get started for free

Sign up and get $200 in credit for your first 60 days with DigitalOcean.*

*This promotional offer applies to new accounts only.