Why is Digital Ocean so slow to respond to problems

Our servers have been getting reset almost weekly, data gets lost, its takes hours to respond to questions. Its impossible to rely on Digital Ocean.

yes its convenient to spawn a server, looks hip. But come on people, its still a technology platform, and we rely on your support to get sh*t done.


My website has been down for days after I have paid my account current. Says ip address cant be found. I have submitted at least 6 trouble tickets and no one has helped. I am losing business and credibility with my members. Why is it taking so long for anyone to help me?

Sorry to hear you’ve been experiencing problems with your servers. Though it’s hard to help with out more information. When you say that your server is being reset, do you mean an application you are running is crashing/restarting or that the server itself is being rebooted? Any more details you could provide would make it easier for us to help.

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Mysql server that has been running for 8 months with no issues, started to fail. Your customer service guy now suggests not enough ram, so it is shutting itself down.

however the data got lost… Which does not add up at all.

We have the backups, but it is a very small application, there is no way the data set is too big. There are no writes on this database to increase its memory.

It is annoying to get copy paste responses to your tickets from your technicians. Are you a consumer product or a professional service?

We obviously understand how mysql and persistence work. it the deamon goes down, data should not be deleted.