Why is my account is locked?

Posted March 24, 2015 2.9k views

Hello! I don’t do anything with my account. Can you unlock my account?

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2 answers

This is a community support forum, account lock is usual for new users, as there Digital Ocean will send you an email asking more about your details, like address, real names and such.. In some cases they may ask for a identification proof..

Once the details are given, they do unlock in quick !!

If this lock is due to some other region, in that case its better to get in touch with them via their official support channel..

Via account :-
Via email ->

even i sent my identity, my account still locked and this is the answer from Support Team

Reply From Jelliott (Support Team)Today at 5:22 PM

Unfortunately we were not able to verify your account.

At this time the hold on your account is permanent and there is no further information required at this time.

We apologize for the inconvenience.

Thank you,
DigitalOcean Support

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