Question

Why is Support so SLOW?!!!

Why is the response to customer service so slow and stupid?

The password reset broke. The password sent to me via email allows me to login and when I am prompted to change the password: Enter new UNIX password: Retype new UNIX password: upon changing the software I receive a pop up that says that connection was closed by the remote host. I posted this issue and I didn’t receive a response for 6 hours. Then I did not receive a subsequent response for another 3 hours. I am stuck in this look and cannot do anything because anytime that I attempt to change the password this happens. I finally received access to the recovery iso to change the password and now I have to wait for them to boot into the normal environment. I have been waiting for 3 hours now for them to boot it into the normal environment. While I am waiting for this I have paid subscribers calling me and sending me nasty emails. WTF? Is this what I’m suppose to expect as a paid subscriber?

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Sorry Guys I am writing two support ticked and now is 3 Days now without response. This is Horror the have no excuse for this.


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My ticket more than 6 hours and still not yes replied, i may move to aws lightsail :(

With regards to support, no one can touch the support of SiteGround. They have live chat which resolves your queries within seconds. Plus their advance team answers in less than 10 minz (always).

I wish I had not moved to Digital Ocean at first place.

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Hey guys, give DigitalOcean some slack. They have tons of customers (when I say tons, I mean, like, TONS) because they’re really popular. And they only have a fixed amount of people, so they can’t respond as quickly. They’re working on it though.

My droplet not accessible more than 15hrs but no support on their side. If a site get offline how much effect on business they will not understand.

Also >24hrs here too.

Waiting for “verification” for over 2 days now and no response to my support ticket (>1 day)

Not a good start. :(

Close to 24 hours on 1 support ticket with no response. Another ticket over 12 hours with no response.

Terrible service. No timely acknowledgement and resolution of issue.

From my experience, support usually take days before responding too…

Hours? Talking days here, on multiple tickets. DO has gone to the shits.