The support team usually answers quite fast. In my experience, the response times have been < 1 hour for the past several months. Maybe there’s higher traffic right now and it’s Sunday. I believe you’ll get the response as soon as possible. :)

Demonstration of the error - https://www.youtube.com/watch?v=v4Bvf0peAKg

This is Bull$h!t. Starting next month I am migrating to Blue Host. I sent my first email 8 hours ago and instead of dealing with the problem directly STEPHEN B, has done nothing but send me canned email responses. I am moving to a host that appreciates the the money that I pay every month.

yes bro support very slow

Hours? Talking days here, on multiple tickets. DO has gone to the shits.

From my experience, support usually take days before responding too…

With regards to support, no one can touch the support of SiteGround. They have live chat which resolves your queries within seconds. Plus their advance team answers in less than 10 minz (always).

I wish I had not moved to Digital Ocean at first place.

My ticket more than 6 hours and still not yes replied, i may move to aws lightsail :(

Close to 24 hours on 1 support ticket with no response.
Another ticket over 12 hours with no response.

Terrible service. No timely acknowledgement and resolution of issue.

Waiting for “verification” for over 2 days now and no response to my support ticket (>1 day)

Not a good start. :(

Also >24hrs here too.

My droplet not accessible more than 15hrs but no support on their side. If a site get offline how much effect on business they will not understand.

Hey guys, give DigitalOcean some slack. They have tons of customers (when I say tons, I mean, like, TONS) because they’re really popular. And they only have a fixed amount of people, so they can’t respond as quickly. They’re working on it though.