Question

Why my account is getting locked without giving any reason or prior warning?

Posted May 28, 2018 454 views
DigitalOcean Ubuntu 16.04

My account is suddenly got locked, that is also without giving any prior warning. At least let me know what is the issue. Or reply on my opened ticket. It is 2 days since account is locked. In this way how you guys are maintaining High availability of your servers. Or how I can trust on Digital Ocean for my production?

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1 answer

Hello @jagdeepsingh044,

Sorry for the rather slow response!

Unfortunately, the community can’t help you with this issue as we aren’t responsible for user accounts.

If you’re still having account troubles, please can you create a support ticket with our incredible support team who will be more than happy to assist you with your query! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

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