Why no official payment receipt?

October 9, 2014 1.5k views


I just receive an email stating the following:

This is a receipt for your latest DigitalOcean payment. Nothing is due at this time.

DigitalOcean Receipt - 2014-10-02 02:50:44 UTC

Amount: $12.50

101 Avenue of the Americas, 11th Floor 
New York, NY 10013 

I check my billing record on your control panel, but there is no official receipt for this payment.

Having filed a support ticket, it is disappointing to receive responses like:

"Unfortunately, our billing system doesn't allow us to put it in pdf format. "

"Sorry unfortunately we only offer billing via our control panel or email."

This is not really good customer service. As we know, payment receipt is what auditors look at when auditing a company's account. An invoice cannot be used as a substitute.

I think Digital Ocean needs more push to implement something simple like a PDF payment receipt similar to what it has done for the invoice. Therefore, I am making this public to get some traction from the community.

Hopefully, Digital Ocean can listen to feedback and really be here for us.

1 Answer

We build almost all our features based on user feedback and we love hearing your suggestions. I recommend posting this suggestion to our user voice page where others can vote on the feature. You can find this here.

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