Support is terrible, i am losing money off ads and every support ticket takes between one and 3 hours to get a reply that does not even make sense. at this time the only choice i have is to wait, like my time is worthless.
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I can see that our support team has followed up with you in your ticket. I am sorry if you were unhappy with their response but our privacy policy prohibits me or any other DigitalOcean employee from discussing details of your account or support interactions publicly. Our support team has updated your ticket with instructions on resolving this issue.
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