Question

WordPress JetPack connection issues (can't connect to anything on wordpress.com)

Posted January 6, 2016 3.6k views
Ubuntu WordPress Networking

Hi. I’m running a serverpilot.io instance on Ubuntu 14.04 x64. I’m using WordPress on here. I noticed connection issues with the JetPack plugin. I get this error:

Jetpack could not contact WordPress.com: register_http_request_failed. This usually means something is incorrectly configured on your web host.
Failed to connect to jetpack.wordpress.com port 80: Connection timed out

It turns out that I can’t connect to ANY subdomain of wordpress.com:

$ ping wordpress.com
PING wordpress.com (192.0.78.9) 56(84) bytes of data.
^C
--- wordpress.com ping statistics ---
40 packets transmitted, 0 received, 100% packet loss, time 39312ms

It resolves the DNS fine, but the connection fails:

traceroute to jetpack.wordpress.com (192.0.78.26), 30 hops max, 60 byte packets
 1  46.101.0.253 (46.101.0.253)  0.560 ms  0.544 ms 46.101.0.254 (46.101.0.254)  0.507 ms
 2  5.101.111.237 (5.101.111.237)  1.555 ms 5.101.111.241 (5.101.111.241)  0.435 ms  1.096 ms
 3  5.101.111.250 (5.101.111.250)  0.613 ms  1.430 ms *
 4  * * *
 5  * * *

Is this a DO network routing issue? Or do they block connections to wordpress.com?

Any help is appreciated.

Thanks

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1 answer

This does look like it could be a routing issue. I was not able to duplicate this issue from any of my own droplets (they could all connect to wordpress.com and jetpack.wordpress.com). Please open a ticket with our support team from the control panel and include the details provided here.

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