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Hi @evargasw,
Everything seems correct in your VirtualHost file, however it’s possible you haven’t allowed connections on port 443.
If you are using UFW, you can list all application profiles available on your server by typing:
sudo ufw app list
Depending on the packages installed on your system the output will look similar to the following:
Available applications:
Apache Full
Apache HTTP
Apache HTTPS
OpenSSH
Postfix
Postfix SMTPS
Postfix Submission
HTTPS connections can be allowed with the following command:
sudo ufw allow https
To achieve the same instead of https profile you can use the port number, 443:
sudo ufw allow 443/tcp
If you are using Iptables, you can use the following command to allow incoming connections to port 443
sudo iptables -A INPUT -p tcp --dport 443 -m conntrack --ctstate NEW,ESTABLISHED -j ACCEPT
sudo iptables -A OUTPUT -p tcp --sport 443 -m conntrack --ctstate ESTABLISHED -j ACCEPT
Regards, KDSys
This is the first time I have met this case, however, following my experience, I often contact the sellers for more supports. They are normally welcome to solve this via teamviewer.