Question

Wordpress SMTP Forward no longer working

  • Posted August 8, 2014

Hi all,

I have done a few changes to my website recently and I use gmail with google apps to provide my emails. I use the WP-Mail SMTP plug in to facilitate wordpress sending the mail.

I have always had it set up this way,I moved sever via DigitalOcean recently and put it on their Amsterdam servers and the SMTP worked fine. Recently moved to their new London host and I know longer get emails, just the below error message. I believe Google may have blocked my IP and if so does anyone know how to resolve?

Test Message Sent The result was: bool(false) The full debugging output is shown below: object(PHPMailer)#912 (69) { [“Version”]=> string(5) “5.2.7” [“Priority”]=> int(3) [“CharSet”]=> string(5) “UTF-8” [“ContentType”]=> string(10) “text/plain” [“Encoding”]=> string(4) “8bit” [“ErrorInfo”]=> string(35) “SMTP Error: Could not authenticate.” [“From”]=> string(29) “admin@jamesgphotography.co.uk” [“FromName”]=> string(11) “James Grant” [“Sender”]=> string(29) “admin@jamesgphotography.co.uk” [“ReturnPath”]=> string(0) “” [“Subject”]=> string(56) “WP Mail SMTP: Test mail to admim@jamesgphotography.co.uk” [“Body”]=> string(68) “This is a test email generated by the WP Mail SMTP WordPress plugin.” [“AltBody”]=> string(0) “” [“Ical”]=> string(0) “” [“MIMEBody”:protected]=> string(69) "This is a test email generated by the WP Mail SMTP WordPress plugin. " [“MIMEHeader”:protected]=> string(480) "Date: Fri, 8 Aug 2014 14:39:01 +0000 Return-Path: To: admim@jamesgphotography.co.uk From: James Grant Subject: WP Mail SMTP: Test mail to admim@jamesgphotography.co.uk Message-ID: 141017271d1c4e39e78ceac0b0e37e5e@www.jamesgphotography.co.uk X-Priority: 3 X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/) MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit

" [“mailHeader”:protected]=> string(0) “” [“WordWrap”]=> int(0) [“Mailer”]=> string(4) “smtp” [“Sendmail”]=> string(18) “/usr/sbin/sendmail” [“UseSendmailOptions”]=> bool(true) [“PluginDir”]=> string(0) “” [“ConfirmReadingTo”]=> string(0) “” [“Hostname”]=> string(0) “” [“MessageID”]=> string(0) “” [“MessageDate”]=> string(0) “” [“Host”]=> string(14) “smtp.gmail.com” [“Port”]=> string(3) “465” [“Helo”]=> string(0) “” [“SMTPSecure”]=> string(3) “ssl” [“SMTPAuth”]=> bool(true) [“Username”]=> string(29) “admin@jamesgphotography.co.uk” [“Password”]=> string(10) “[redacted]” [“AuthType”]=> string(0) “” [“Realm”]=> string(0) “” [“Workstation”]=> string(0) “” [“Timeout”]=> int(10) [“SMTPDebug”]=> bool(true) [“Debugoutput”]=> string(4) “echo” [“SMTPKeepAlive”]=> bool(false) [“SingleTo”]=> bool(false) [“SingleToArray”]=> array(0) { } [“do_verp”]=> bool(false) [“AllowEmpty”]=> bool(false) [“LE”]=> string(1) " " [“DKIM_selector”]=> string(0) “” [“DKIM_identity”]=> string(0) “” [“DKIM_passphrase”]=> string(0) “” [“DKIM_domain”]=> string(0) “” [“DKIM_private”]=> string(0) “” [“action_function”]=> string(0) “” [“XMailer”]=> string(0) “” [“smtp”:protected]=> object(SMTP)#913 (12) { [“Version”]=> string(5) “5.2.7” [“SMTP_PORT”]=> int(25) [“CRLF”]=> string(2) " " [“do_debug”]=> bool(true) [“Debugoutput”]=> string(4) “echo” [“do_verp”]=> bool(false) [“Timeout”]=> int(10) [“Timelimit”]=> int(30) [“smtp_conn”:protected]=> int(0) [“error”:protected]=> NULL [“helo_rply”:protected]=> NULL [“last_reply”:protected]=> string(59) "221 2.0.0 closing connection ft17sm17806975wjc.14 - gsmtp " } [“to”:protected]=> array(1) { [0]=> array(2) { [0]=> string(29) “admim@jamesgphotography.co.uk” [1]=> string(0) “” } } [“cc”:protected]=> array(0) { } [“bcc”:protected]=> array(0) { } [“ReplyTo”:protected]=> array(0) { } [“all_recipients”:protected]=> array(1) { [“admim@jamesgphotography.co.uk”]=> bool(true) } [“attachment”:protected]=> array(0) { } [“CustomHeader”:protected]=> array(0) { } [“lastMessageID”:protected]=> string(62) “141017271d1c4e39e78ceac0b0e37e5e@www.jamesgphotography.co.uk” [“message_type”:protected]=> string(5) “plain” [“boundary”:protected]=> array(3) { [1]=> string(35) “b1_141017271d1c4e39e78ceac0b0e37e5e” [2]=> string(35) “b2_141017271d1c4e39e78ceac0b0e37e5e” [3]=> string(35) “b3_141017271d1c4e39e78ceac0b0e37e5e” } [“language”:protected]=> array(18) { [“authenticate”]=> string(35) “SMTP Error: Could not authenticate.” [“connect_host”]=> string(43) “SMTP Error: Could not connect to SMTP host.” [“data_not_accepted”]=> string(30) “SMTP Error: data not accepted.” [“empty_message”]=> string(18) “Message body empty” [“encoding”]=> string(18) "Unknown encoding: " [“execute”]=> string(19) "Could not execute: " [“file_access”]=> string(23) "Could not access file: " [“file_open”]=> string(33) "File Error: Could not open file: " [“from_failed”]=> string(35) “The following From address failed: " [“instantiate”]=> string(36) “Could not instantiate mail function.” [“invalid_address”]=> string(15) “Invalid address” [“mailer_not_supported”]=> string(25) " mailer is not supported.” [“provide_address”]=> string(54) “You must provide at least one recipient email address.” [“recipients_failed”]=> string(45) "SMTP Error: The following recipients failed: " [“signing”]=> string(15) "Signing Error: " [“smtp_connect_failed”]=> string(22) “SMTP connect() failed.” [“smtp_error”]=> string(19) "SMTP server error: " [“variable_set”]=> string(30) "Cannot set or reset variable: " } [“error_count”:protected]=> int(2) [“sign_cert_file”:protected]=> string(0) “” [“sign_key_file”:protected]=> string(0) “” [“sign_key_pass”:protected]=> string(0) “” [“exceptions”:protected]=> bool(true) } The SMTP debugging output is shown below: SMTP -> get_lines(): $data was ""SMTP -> get_lines(): $str is "220 mx.google.com ESMTP ft17sm17806975wjc.14 - gsmtp "SMTP -> get_lines(): $data is "220 mx.google.com ESMTP ft17sm17806975wjc.14 - gsmtp "SMTP -> FROM SERVER:220 mx.google.com ESMTP ft17sm17806975wjc.14 - gsmtp CLIENT -> SMTP: EHLO www.jamesgphotography.co.uk SMTP -> get_lines(): $data was ""SMTP -> get_lines(): $str is "250-mx.google.com at your service, [178.62.26.112] "SMTP -> get_lines(): $data is "250-mx.google.com at your service, [178.62.26.112] "SMTP -> get_lines(): $data was "250-mx.google.com at your service, [178.62.26.112] "SMTP -> get_lines(): $str is "250-SIZE 35882577 "SMTP -> get_lines(): $data is "250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 "SMTP -> get_lines(): $data was "250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 "SMTP -> get_lines(): $str is "250-8BITMIME "SMTP -> get_lines(): $data is "250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 250-8BITMIME "SMTP -> get_lines(): $data was "250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 250-8BITMIME "SMTP -> get_lines(): $str is "250-AUTH LOGIN PLAIN XOAUTH XOAUTH2 PLAIN-CLIENTTOKEN "SMTP -> get_lines(): $data is "250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 250-8BITMIME 250-AUTH LOGIN PLAIN XOAUTH XOAUTH2 PLAIN-CLIENTTOKEN "SMTP -> get_lines(): $data was "250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 250-8BITMIME 250-AUTH LOGIN PLAIN XOAUTH XOAUTH2 PLAIN-CLIENTTOKEN "SMTP -> get_lines(): $str is "250-ENHANCEDSTATUSCODES "SMTP -> get_lines(): $data is "250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 250-8BITMIME 250-AUTH LOGIN PLAIN XOAUTH XOAUTH2 PLAIN-CLIENTTOKEN 250-ENHANCEDSTATUSCODES "SMTP -> get_lines(): $data was "250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 250-8BITMIME 250-AUTH LOGIN PLAIN XOAUTH XOAUTH2 PLAIN-CLIENTTOKEN 250-ENHANCEDSTATUSCODES "SMTP -> get_lines(): $str is "250-CHUNKING "SMTP -> get_lines(): $data is "250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 250-8BITMIME 250-AUTH LOGIN PLAIN XOAUTH XOAUTH2 PLAIN-CLIENTTOKEN 250-ENHANCEDSTATUSCODES 250-CHUNKING "SMTP -> get_lines(): $data was "250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 250-8BITMIME 250-AUTH LOGIN PLAIN XOAUTH XOAUTH2 PLAIN-CLIENTTOKEN 250-ENHANCEDSTATUSCODES 250-CHUNKING "SMTP -> get_lines(): $str is "250 SMTPUTF8 "SMTP -> get_lines(): $data is "250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 250-8BITMIME 250-AUTH LOGIN PLAIN XOAUTH XOAUTH2 PLAIN-CLIENTTOKEN 250-ENHANCEDSTATUSCODES 250-CHUNKING 250 SMTPUTF8 "SMTP -> FROM SERVER:250-mx.google.com at your service, [178.62.26.112] 250-SIZE 35882577 250-8BITMIME 250-AUTH LOGIN PLAIN XOAUTH XOAUTH2 PLAIN-CLIENTTOKEN 250-ENHANCEDSTATUSCODES 250-CHUNKING 250 SMTPUTF8 CLIENT -> SMTP: AUTH LOGIN SMTP -> get_lines(): $data was ""SMTP -> get_lines(): $str is "334 VXNlcm5hbWU6 "SMTP -> get_lines(): $data is "334 VXNlcm5hbWU6 "SMTP -> FROM SERVER:334 VXNlcm5hbWU6 CLIENT -> SMTP: YWRtaW5AamFtZXNncGhvdG9ncmFwaHkuY28udWs= SMTP -> get_lines(): $data was ""SMTP -> get_lines(): $str is "334 UGFzc3dvcmQ6 "SMTP -> get_lines(): $data is "334 UGFzc3dvcmQ6 "SMTP -> FROM SERVER:334 UGFzc3dvcmQ6 CLIENT -> SMTP: [redacted] SMTP -> get_lines(): $data was ""SMTP -> get_lines(): $str is "535-5.7.8 Username and Password not accepted. Learn more at "SMTP -> get_lines(): $data is "535-5.7.8 Username and Password not accepted. Learn more at "SMTP -> get_lines(): $data was "535-5.7.8 Username and Password not accepted. Learn more at "SMTP -> get_lines(): $str is "535 5.7.8 http://support.google.com/mail/bin/answer.py?answer=14257 ft17sm17806975wjc.14 - gsmtp "SMTP -> get_lines(): $data is "535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 http://support.google.com/mail/bin/answer.py?answer=14257 ft17sm17806975wjc.14 - gsmtp "SMTP -> FROM SERVER:535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 http://support.google.com/mail/bin/answer.py?answer=14257 ft17sm17806975wjc.14 - gsmtp SMTP -> ERROR: Password command failed: 535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 http://support.google.com/mail/bin/answer.py?answer=14257 ft17sm17806975wjc.14 - gsmtp CLIENT -> SMTP: QUIT SMTP -> get_lines(): $data was ""SMTP -> get_lines(): $str is "221 2.0.0 closing connection ft17sm17806975wjc.14 - gsmtp "SMTP -> get_lines(): $data is "221 2.0.0 closing connection ft17sm17806975wjc.14 - gsmtp "SMTP -> FROM SERVER:221 2.0.0 closing connection ft17sm17806975wjc.14 - gsmtp

Subscribe
Share

Hi! I’ve replaced your password with “[redacted]”, I would recommend changing it just in case. :)

ERROR: Password command failed: 535-5.7.8 Username and Password not accepted. Learn more at

Make sure your credentials are valid. Are you using 2FA? If so, you’ll need to generate an application password.


Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

I am having the exact same issue, I’m not using 2 factor authentication.

The core of the error is:

"SMTP -> getlines(): $data was "535-5.7.8 Username and Password not accepted. Learn more at
"SMTP -> getlines(): $str is "535 5.7.8 http://support.google.com/mail/bin/answer.py?answer=14257 ft17sm17806975wjc.14 - gsmtp

Which indicates an issue with the username/password that you are using to access the Google SMTP server. Like Kamal mentioned, if you are using two factor authentication you’ll need to generate an application password.