Worst customer support - EVER.
So, one of my droplets got reported for phishing ( it seems it got hacked since it has WordPress on it, and somebody set a redirection, wow, right? ), and DigitalOcean, of course, without any notice or anything TURNED OFF my droplet’s networking without giving me a chance to resolve the issues, so basically they PUT DOWN my live production website for 10 DAYS ( it’s still down ) without any f***s given.
I’ve tried contacting their customer support, but the support platform is so broken and not working properly that my replies to their phishing ticket got deleted a couple of times and now when i answered to them again asking why is my droplet still down after 10 DAYS, they are making me sound insane by saying that I never replied to them.
DG’s platform is awesome and I like using it because of the simplicity, but customer support is absolute garbage. And yeah, the fact that they kill your live website over a stupid phishing hack that can be resolved with 1 line code change really f***s me up, both financially and mentally.
For the record, ticket numbers are: Ticket #2521900, Ticket #2531672
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