Sorry you’re having trouble. We recommend only using the web console for emergency access to your droplets as ssh provides a better experience.

There are a few things you can try to resolve this:

1.) Press Ctrl and Alt a few times. This can sometimes resolve keyboard input problems in the console.

2.) Update your keyboard type. You can find details on how to set your keyboard layout either for a single session or permanently here.

Hello, all

The Droplet web console provides out-of-band access and is available regardless of your network settings. It emulates the access you would have if you were sitting down with a keyboard and monitor attached to the actual server. You can use this feature to log in and revert bad settings to regain normal access.

You can check our official docs for the console here:

https://www.digitalocean.com/docs/droplets/resources/console/

You will usually use the console if you can’t access your droplet using ssh via a ssh client and it’s usually the last resort option when it comes to troubleshooting.

You can also check our docs on How to Connect to Droplets with SSH:

https://www.digitalocean.com/docs/droplets/how-to/connect-with-ssh/

There are two options at the bottom of the doc:
Connect with OpenSSH
and
Connect with PuTTY

Hope that this helps!
Regards,
Alex