Question

WWW CNAME Resolution Error

TLDR;

Creating a www CNAME in DO fails to resolve.

Context

  • I have a static site deployed at example.com
  • I have a different static site deployed at subdomain.example.com
  • Domain registrar is GoDaddy
  • Domain is managed by DO

The Problem

I simply want to create www CNAME records for both example.com and subdomain.example.com so each domain can be accessed with the www prefix.

Here is a screenshot of my DNS records as shown in DO:

DNS Records
DNS records as shown in DO

However, after saving these records (and waiting well over 72 hours) I receive the following CloudFlare error for both domains:

CloudFlare Error
CloudFlare error when trying to load www.example and www.subdomain.example

Solution?

From tutorials online, this seems like a straightforward task so I’m not sure what I’m doing wrong.

I have tried:

  • Following tutorials online
  • Tweaking my DNS records in a variety of ways
  • Waiting more than 3 days to ensure the system had time to resolve

Can you spot any problems in my DNS records attached?

Any help is greatly appreciated. Thank you!


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Bobby Iliev
Site Moderator
Site Moderator badge
June 28, 2023

Hi there,

Your DNS records look correct! Have you also added your www version to your App Platform as an extra domain name?

The error that you are getting indicates that this might not be the case. Let me know how it goes once you’ve added the www version as an additional domain to your app:

Best,

Bobby

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