You eliminated our main drop after 4 years only for 9 days of delay (10 dollars) Losing a customer so easy?

an error in the bank and no email alert and lose a clutch who could not recover the main account of the company with more than 45 clients managed by us on their recommended platform, we are really disappointed.


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Hi there @mail31831b30124,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps! - Matt.

Wierd, when I goofed paying on another provider they just suspended the VMs and blocked the public DNS. I paid and it started up again immediately.

I seriously recommend looking at AWS, they are doing great work with KVM and make it easy to move your deployment around. Also, I don’t get spam emails from AWS.