Revenue Operations

Accelerating the success of our customers.

Our mission is to accelerate the success of developers and teams on our platform through strong technical and best practice guidance, while assuring that our product meets the high expectations of our customer communities.

Customer Success and Solutions

Our mission

We partner with businesses on their journey with DigitalOcean and empower them to achieve successful and sustainable solutions on our platform.

You can find our team working on:

  • Prioritizing a portfolio of strategic accounts and building relationships that deliver value for our customers and DigitalOcean.
  • Obtaining a deep understanding of our customers' strategic business goals and challenges.
  • Advising customers on best practices and optimal solutions.
  • Partnering with customers and internal teams to remove points of friction in the customer journey. 
  • Educating customers on the appropriate products and services that best suit their needs. 
  • Promoting account growth, mitigating churn, and delivering a superior customer experience.
  • Advocating for the voice of the customer internally and surfacing meaningful feedback such as product changes that deliver incremental value for our customers.
  • Expediting the resolution of issues critical to the success of our customers.
  • Maintaining a regular cadence of customer engagement across multiple levels of a customers’ organization.

What we look for:

Candidates who understand that the customer's needs go beyond the product and technology–they also want a business partner who cares deeply about their success. Our ideal candidate has experience engaging with customers at all levels to build strategic and trusting relationships focused on mutual respect and oriented towards a common goal. Candidates who are highly adaptable and excel in the business and technical realms are an excellent fit for our team.

Cloud Support Engineers

Our mission

Our mission is to provide world-class support to innovative developers and business owners around the world. As their trusted advisor, our team partners with customers to fully leverage our suite of products and advocate on their behalf.

You can find our team working on:

Understanding our developers, their use cases, and their goals.

  • Providing best-in-class technical support for growing businesses, projects, and teams.
  • Guiding customers through performance and scale-impacting incidents.
  • Educating and advising developers to promote best practices.
  • Contributing to the engineering and product roadmap through advocacy, ensuring that new DigitalOcean offerings and changes are aligned with customer needs.

What we look for:

Candidates who understand that the customer's needs go beyond the product and technology; that they also want a business partner. Our ideal candidate has experience engaging with customers at all levels to build strategic and trusting relationships that are focused on mutual respect and oriented towards a common goal.

Being on the Customer Success team here at DigitalOcean- we not only align well with DigitalOcean's vision to build a better platform for the Developers, but also take pride in saying that we know what it takes to achieve success from the customers' perspective!

image

Sachin Jha

Customer Success Engineer

"One of DigitalOceans core values is Love, it's what makes us great. At every opportunity we provide our company's love to our customers, it's our passion."

image

Dane Schiefer

Customer Success Engineer

Customer Care

Our mission

Our mission is to advocate for our customers by providing world class support to developers and businesses across the globe. Our Customer Care team provides a curated customer experience by providing guidance through the customer journey, accelerating product adoption, and moving customers through the onboarding and nurture stages more quickly to get them to our scale and maintain stages

You can find our team working on:

  • Solving customer problems via Email tickets and other customer-facing channels. 
  • Engaging with customers to solve billing and account-related issues.  
  • Educating our customers about the platform's capabilities and features.
  • Understanding our customers, their journey and enabling them to drive incremental value.
  • Connecting, contributing, and collaborating with internal teams to improve the overall customer experience. 
  • Striving to provide the best resolution for our customer satisfaction.

What we look for:

We look for passionate individuals with a customer-centric and customer-first attitude. Ideal candidates have a fair understanding of cloud functioning, products, and services offered by DigitalOcean and strive to enhance the customer experience by simplifying technical complexities. We manage customer experience with a focus on accelerating customer value and improving overall customer satisfaction, providing ongoing customer communication to ensure appropriate engagement, information sharing, and two-way communication. We look for candidates who can deliver articulate, effective, audience-appropriate, and technically oriented responses to customer tickets, escalations, and community Q&A.

Customer experience is what drives our team. We're here to make the journey on DO's platform as smooth and as exciting as possible!

image

Michael Heredia

Sr. Developer Experience Advocate

"We not only address customer queries but also facilitate their growth by resolving their challenges in a timely and effective manner. Customer feedback always results in improving and building great products. Listening to customers is our team's priority."

image

Praveen Umakantha

Developer Experience Specialist

Operations

Our mission

Our mission is to improve the effectiveness and efficiency of the Customer Success & Support (CSS) org through continuous execution of strategic initiatives, providing tactical support, driving productivity, and cross-functional alignment across the CSS organization.  CSS Operations is focused on executing strategic efforts to enhance performance and visibility of the business to improve outcomes for continued progression with growth and scalability.

You can find our team working on:

  • Implementing strategic frameworks.
  • Partnering cross-functionally providing support across all functions within CSS.
  • Managing various tools and focusing on operational efficiencies across CSS.
  • Quality assurance to improve and ensure both internal and customer success.

What we look for:

Determined and collaborative team players passionate about designing processes with clear communication and professional presence.  Our ideal candidate is a trusted partner and advocates diligently, defining key objectives, tactics, focused on operational efficiency while implementing processes that scale.

We are a team that is passionate about technology and learning. Whether that learning is when we onboard new employees, add new cloud technology knowledge or improve the skills we already possess. The Customer Support team is always striving to learn how to improve ourselves and to help our customers achieve more.

image

Mike Warner

Senior Program Manager

Sea floor left
Sea floor middle
Sea floor right