Revenue Operations

Accelerating the success of our customers.

We strive to create an amazing work environment that excites, challenges, motivates, and inspires our teams and delivers love to every single employee. We are working to create a human, healthy culture that drives high performance by supporting people to achieve - and then exceed - their full potential.

Customer Success and Solutions

Our mission

We partner with businesses on their journey with DigitalOcean and empower them to achieve successful and sustainable solutions on our platform.

You can find our team working on:

Prioritizing a portfolio of strategic accounts and building relationships that deliver value for our customers and DigitalOcean.
Obtaining a deep understanding of our customer's strategic business goals and challenges.
Advising customers on best practices and optimal solutions.
Partnering with customers and internal teams to remove points of friction in the customer journey.
Educating customers on the appropriate products and services that best suit their needs.
Promoting account growth, mitigating churn, and delivering a superior customer experience.
Advocating for the voice of the customer internally and surfacing meaningful feedback such as product changes that deliver incremental value for our customers.
Expediting the resolution of issues critical to the success of our customers.
Maintaining a regular cadence of customer engagement across multiple levels of a customer's organization.

What we look for:

Candidates who understand that the customer's needs go beyond the product and technology-they also want a business partner who cares deeply about their success. Our ideal candidate has experience engaging with customers at all levels to build strategic and trusting relationships focused on mutual respect and oriented towards a common goal. Candidates who are highly adaptable and excel in the business and technical realms are an excellent fit for our team.

Cloud Support Engineers

Our mission

Our mission is to provide world-class support to innovative developers and business owners around the world. As their trusted advisor, our team partners with customers to fully leverage our suite of products and advocate on their behalf.

You can find our team working on:

Providing best-in-class technical support for growing businesses, projects, and teams.
Guiding customers through performance and scale-impacting incidents.
Educating and advising developers to promote best practices.
Contributing to the engineering and product roadmap through advocacy, ensuring that new DigitalOcean offerings and changes are aligned with customer needs.

What we look for:

Candidates who understand that the customer's needs go beyond the product and technology; that they also want a business partner. Our ideal candidate has experience engaging with customers at all levels to build strategic and trusting relationships that are focused on mutual respect and oriented towards a common goal.

Customer Care

Our mission

Our mission is to advocate for our customers by providing world class support to developers and businesses across the globe. Our Customer Care team provides a curated customer experience by providing guidance through the customer journey, accelerating product adoption, and moving customers through the onboarding and nurture stages more quickly to get them to our scale and maintain stages

You can find our team working on:

Solving customer problems via Email tickets and other customer-facing channels.
Engaging with customers to solve billing and account-related issues.
Educating our customers about the platform’s capabilities and features.
Understanding our customers, their journey and enabling them to drive incremental value.
Connecting, contributing, and collaborating with internal teams to improve the overall customer experience.
Striving to provide the best resolution for our customer satisfaction.

What we look for:

We look for passionate individuals with a customer-centric and customer-first attitude. Ideal candidates have a fair understanding of cloud functioning, products, and services offered by DigitalOcean and strive to enhance the customer experience by simplifying technical complexities. We manage customer experience with a focus on accelerating customer value and improving overall customer satisfaction, providing ongoing customer communication to ensure appropriate engagement, information sharing, and two-way communication. We look for candidates who can deliver articulate, effective, audience-appropriate, and technically oriented responses to customer tickets, escalations, and community Q&A.

Michael Heredia
Sr. Developer Experience Advocate

Praveen Umakantha
Developer Experience Specialist

Operations

Our mission

Our mission is to improve the effectiveness and efficiency of the Customer Success & Support (CSS) org through continuous execution of strategic initiatives, providing tactical support, driving productivity, and cross-functional alignment across the CSS organization. CSS Operations is focused on executing strategic efforts to enhance performance and visibility of the business to improve outcomes for continued progression with growth and scalability.

You can find our team working on:

Implementing strategic frameworks.
Partnering cross-functionally providing support across all functions within CSS.
Managing various tools and focusing on operational efficiencies across CSS.
Quality assurance to improve and ensure both internal and customer success.

What we look for:

Determined and collaborative team players passionate about designing processes with clear communication and professional presence. Our ideal candidate is a trusted partner and advocates diligently, defining key objectives, tactics, focused on operational efficiency while implementing processes that scale.