Network Infrastructure Our mission Our mission is to provide excellent connectivity to our customers to ensure their applications are reliable and performant. We do this by designing and operating DigitalOcean's global network infrastructure with scalability top of mind. You can find our team working on: Automating things related to OS installation, patching, and accessWorking with product to ensure new services run as expected on our hardwareAssisting in the response to industry security notices or network abuse eventsUpdating monitoring systems to better catch and respond to problemsResponding to new automation needs from our 24x7 CloudOps teamImproving our asset management automation frameworkContributing to open source projects such as osquery and netboxDefining what our hardware platforms might look like in the coming yearsTesting in the lab to vet new candidate designs in support of new productsWorking with vendors on current technical issues, futures, and optimizationsPartnering with the Systems team (hypervisor+kernel team) to help coordinate fleet-wide upgradesWorking to complete our around-the-world network backbone and connectivity improvementsUpgrading or replacing hardware that has lived a good life What we look for: Candidates who are passionate about building huge scale networks on the internet. "Connectivity, reliability and scalability are the foundations to our customers success, and being part of the team making it happen is the most gratifying part of my role here at DigitalOcean. We believe our network helps our customers and their audiences connect, and we are proud to make that connection possible." Data Center Our mission To ensure that all physical equipment has an electrical current flowing through it and that it can send and receive packets. We rack, stack, and wire every single piece of hardware that runs the cloud. You can find our team working on: Racking, stacking, wiring all over the worldCaring for the physical infrastructureTroubleshooting, fixing, replacing, upgrading hardware componentsResponding to onsite hardware emergenciesAiding in the design of physical systems What we look for: Candidates who are passionate about creating tactical and strategic plans for maintaining our core infrastructure, our data centers. "In Data Center Operations (DCOPs), we are the caretakers of DO's foundation. Everything we do has a direct impact on our customers. Embracing that huge responsibility, we prioritize team building and skills growth. The result is a world class, agile group of Sharks thats puts customers first, and has fun doing it." Tools & Platform Our mission Tools & Platforms is at the heart of building the process, tools, and systems that empower DigitalOcean engineering teams to develop rapidly and deploy reliable and scalable products/services. You can find our team working on: Building and maintaining platforms such as our internal Kubernetes, DBaaS, CI/CD environment, DNS, Artifacts, Centralized logging, internal service/system metrics, and staging environmentsMaintaining internal tools and libraries for empowering our engineering teams throughout the development lifecycleProviding visibility into our services, deployments and infrastructure What we look for: Candidates who are passionate about supporting and lifting up their peers, making difficult things easier, and automating all the things. "The best part of coming to work every day is the challenge to learn, understand and improve how developers across the company get work done. On the Developer Productivity team, I have the opportunity to work on a huge array of technologies, alongside amazing teams, finding ways to improve how developers and operators work." Supply Chain Our mission To build and maintain a diverse network of strategic suppliers in order to achieve business goals in a timely and cost effective way. You can find our team working on: Purchasing every single piece of equipment from whole servers down to custom PCI card bracketsWorking with vendors and manufacturers to ensure fair pricing and timely deliveryTracking the ever changing location of our hardware assetsArranging transport shipments to one of our many locationsCommunicating with government and customs officials concerning import / export issuesEnsuring we have optimal stock inventory stock levels to support operations What we look for: Candidates who enjoy managing relationships and thrive on being at the heart of operations. "DigitalOcean is growing at a remarkable pace, and with growth comes different challenges in the Supply Chain/Procurement world. The knowledge, eagerness and willingness the team has to jump in and tackle these challenges head-on is both exciting and motivating. My teammates are always open to suggestions on how to improve and makes things more efficient, which is key to our success." Capacity Planning Our mission To ensure that our customers, both internal and external, always have the physical capacity to support DigitalOcean products. We do this through forecasting resource requirements from servers to data center space globally. You can find our team working on: Monitoring resource consumptionCreating short term and long term forecastsRunning analysis to understand capacity drivers and project impacts What we look for: Candidates who are inquisitive and love solving complex problems using data with a sprinkle of magic. "Working at DO during such a pivotal time has been both exciting and challenging as we build out new strategies and processes to scale operations and foster growth. The Capacity team works to derive long-term forecasts and ensure resources are in place to support demands globally, as well as manage daily volatility within the data centers." Platform / Infra Engineering Our mission To manage server fleet up to the application layer. We advise on hardware processes from selection, specification and architecture, to bootstrapping and software maintenance. In addition, the team is responsible for for maintaining core services and applications including monitoring, config management and an infrastructure management system. You can find our team working on: Maintaining several specific core services that are used by infrastructure and around the companyPartnering with key users to support the design and implementation of our next generation monitoring systemBuilding a robust infrastructure management system, which involves understanding stakeholder needs, presenting data, and designing processes to support the needs of all teams at DO who require the use of Hardware serversEnsuring all hardware processes from selection, specification, architecture, bootstrapping and software maintenance are as efficient and seamless as possibleImproving tooling and efficiencies for other team and processes within Infrastructure What we look for: Candidates who are passionate about solving complex systems, storage, big data, and network problems using automation and software-defined solutions. "I enjoy testing the latest hardware and creating tools and processes to ensure our customers get the best performance and feature availability out of their servers at DigitalOcean." Cloud Operations Our mission To ensure maximum availability of the DigitalOcean suite of products and services. This involves day to day monitoring of the systems; carrying out incident management processes; performing fleet maintenance and operational requests; and administrative support efforts (process development, documentation, production readiness). You can find our team working on: Resolving customer escalations by offering general troubleshooting help, manually cancelling events, recovering customer information, and providing clarity around issue originsHandling incident triage and management by determining scope of impact, assigning SEV level, and looping in cross functional teams as neededOwning operational work such as GitHub Enterprise, Confluence / JIRA, and inventory managementCreating and maintaining processes & tooling for infrastructure organization What we look for: Candidates who are passionate about troubleshooting complex problems with systems, networking and storage at scale. "We work hard to maintain a tight ship that is solution-oriented and blameless. The opportunity to work with so many knowledgable individuals and a variety of technologies supporting thousands of hypervisors is invaluable. Plus, the flexibility to work from home or in-office is great!" "From single customer problems to cloud wide events, CloudOps is always monitoring. In my role, I get to save customers from things they'll never know they needed saving from."