Question

A problem impossible to Happen to anyone except me ,,, We were unable to log you in to the support portal. Error: Unable to find a user !!!!

Posted January 10, 2020 115 views
DigitalOcean Accounts

Hello everyone,
I hope everyone will save me as soon as possible. Yesterday was the first time I tried hosting, I made an e-mail and registered and when I paid for Paypal, I was told that my account was closed. I don’t know why ?, when I was trying to register to the service’s website Customers were told

(We were unable to log you in to the support portal.

Error: Unable to find a user) !! …

So I made another email and contacted customer service and told them that I was in trouble, was their response

*( A payment method hasn’t yet been added on your account. Please go through our docs page on payment methods: https://www.digitalocean.com/docs/accounts/billing/payments/)!!!
*

What should I do, is this a mistake in the data base or what?
Hossam Hassan
thanks

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1 answer

Hey @hossamhack7v2,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

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