By Recheh
Hello,
I decided to sign up to DigitalOcean to get a server. But upon registering (Which I did) it asked for my credit card/Paypal. I gave my Credit card and as soon as I sent my credentials, my account got instantly Admin Locked, I double checked everything and my card should be correct (Checked also if my internet billing is on which it is) So I didn’t understand why I got locked. I contacted support about it, and it has been 6 days already since my original Support ticket (Ticket #3333103) and I still haven’t gotten a response, what should I do? I would gladly cooperate with the support to get my account unlocked.
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Hey @Recheh,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! - Matt.
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