Account blocked right after PayPal payment

May 18, 2019 586 views
DigitalOcean Billing

After finishing the payment via PayPal, my account is blocked!

Sending 2 tickets doesn’t work, until now, after more than 10 days, there is no official reply from DigitalOcean!

So how can I resolve with my situation? I’m creating an account for my company and it slows everything down

1 Answer

Hi there,

Can you provide us with your registered email so that we can take a look?

Regards,
Prakash Jha
Developer Support

  • Hi,

    Please kindly check my account with the registered email is nqa@trewarr.com.

    Looking forward to your response.

    Thank you!

  • Hi,

    I have the same issue (and I saw A LOT OF people have the same issue “After finishing the payment via PayPal, account has been locked!”.

    I also create 2 ticket and NO ONE help me as well as tell me what’s happening .

    • Hi there @khanhquocnguyen,

      You may need to wait up to 7 days to get a response from support.
      Has your issue since been resolved or is this something that still needs to be looked into?

      - Matt.

  • Hi!

    Do you have any update about my case?

    • @nqa

      We reviewed the account and found it matches unusual patterns associated with violations of our Terms of Service and Acceptable Use Policy. While we cannot provide details about the specific flag(s) observed, we have determined that restoring access to this account is not possible. Apologies for any inconvenience caused.

      Regards,
      Prakash Jha
      Developer Support

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