Hello!
So yesterday I completed creating my account in DigitalOcean and after I put my credit card details it appeared:
“Account Locked

We are sorry to inform you that your account has been locked by DigitalOcean.”
I try contacting support but nobody responded.
Is it possible to get a response?
Thanks in advance,
Nuno.

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1 answer

Hey @nunomgonc,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

You will need to work with the support team via your ticket that you already have open to resolve your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
- Matt.

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