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Hello,

I was setting up my website https://criarh.com.br/ on my new droplet for WordPress on my IP, when I finished, promptly I created a CNAME record and changed the DNS on my register.

Thing is, now my ip and my domain are not loading, they just show me the error ERRCONNECTIONTIMED_OUT.

What should I do? DNS already propagated and Mxtoolbox says my DNS is set up correctly.

Can anyone help me out?

Thanks,

Best
Lucas

Answer 1

kamaln7 March 14, 2018

Are you able to access your Droplet via its IP address? Double check that your DNS records contain the correct IP address. Looking up your domain name, the IP address associated with it isn’t responding to ping or HTTP requests.

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lucaeatp March 14, 2018

Hey Kamaln7, thanks for your response.

No, i’m not able to access the site through my IP.
Reply Report
- kamaln7 March 14, 2018
  
  Did you follow a specific tutorial to set up Wordpress? Do you have a firewall enabled?
  
  Reply Report
  
  lucaeatp March 14, 2018
  
  I followed this tutorial https://www.youtube.com/watch?v=_4BKqrnWKbo& (in PT-BR) using serverpilot, I followed all steps but DNS change, that way I could import my website first. Importing done I made all DNS changes required with my domain register and cname record, also SPF and gmail records, fulfilling the tutorial.
  
  I did create a firewall, using the basic configuration from DigitalOcean. Would it be the reason my website isn’t loading?
  
  Reply Report
  
  kamaln7 March 14, 2018
  
  Yes, it’s possible that the firewall is blocking connections. Add a new rule and select HTTP. That should allow connections to your website. If you’re using HTTPS, add a rule for that too.
  
  This is optional, but for ping to work, you need to also allow ICMP connections. It’s good to have, but not necessary.
  
  Reply Report
  
  lucaeatp March 14, 2018
  
  I just did the changes you suggested me to do and now I’m getting the error ERRCONNECTIONREFUSED
  
  Also, my website on my IP is live again, but not on my domain.
  
  What could it be? Can you still help me?
  
  Thanks!
  
  Reply Report
  
  lucaeatp March 14, 2018
  
  Also, I just tried this website https://downforeveryoneorjustme.com/criarh.com.br and it says my website is up! What could it be?
  
  Reply Report
  
  kamaln7 March 18, 2018
  
  @lucaeatp Sorry for the delay. It looks like your website is working now. Can you confirm?
  
  Reply Report

Answer 2

lucaeatp March 14, 2018

Hey Kamaln7, thanks for your response.

No, i’m not able to access the site through my IP.
Reply Report
- kamaln7 March 14, 2018
  
  Did you follow a specific tutorial to set up Wordpress? Do you have a firewall enabled?
  
  Reply Report
  
  lucaeatp March 14, 2018
  
  I followed this tutorial https://www.youtube.com/watch?v=_4BKqrnWKbo& (in PT-BR) using serverpilot, I followed all steps but DNS change, that way I could import my website first. Importing done I made all DNS changes required with my domain register and cname record, also SPF and gmail records, fulfilling the tutorial.
  
  I did create a firewall, using the basic configuration from DigitalOcean. Would it be the reason my website isn’t loading?
  
  Reply Report
  
  kamaln7 March 14, 2018
  
  Yes, it’s possible that the firewall is blocking connections. Add a new rule and select HTTP. That should allow connections to your website. If you’re using HTTPS, add a rule for that too.
  
  This is optional, but for ping to work, you need to also allow ICMP connections. It’s good to have, but not necessary.
  
  Reply Report
  
  lucaeatp March 14, 2018
  
  I just did the changes you suggested me to do and now I’m getting the error ERRCONNECTIONREFUSED
  
  Also, my website on my IP is live again, but not on my domain.
  
  What could it be? Can you still help me?
  
  Thanks!
  
  Reply Report
  
  lucaeatp March 14, 2018
  
  Also, I just tried this website https://downforeveryoneorjustme.com/criarh.com.br and it says my website is up! What could it be?
  
  Reply Report
  
  kamaln7 March 18, 2018
  
  @lucaeatp Sorry for the delay. It looks like your website is working now. Can you confirm?
  
  Reply Report

Answer 3

lucaeatp March 19, 2018

everything great now kamaln7, thanks!

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tiagofonsecaboom October 23, 2018

estou com o mesmo erro, o que vc fez pra arrumar ?
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Answer 4

tiagofonsecaboom October 23, 2018

estou com o mesmo erro, o que vc fez pra arrumar ?
Reply Report

Answer 5

sarahemi45 March 21, 2018

yes, it is an issue, whenever changing any domain name server or hosting related terminal, you may find some big bugs such as not loading, disappearing, site down or sometimes 404 errors in complete disappearance of your site. I may recommend consulting with a web design service just before doing anything like that.

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