I keep getting this message when trying to install or update my plugins:
Connection Information
To perform the requested action, WordPress needs to access your web server. Please enter your FTP or SSH credentials to proceed. If you do not remember your credentials, you should contact your web host.
I’ve updated the permissions of the var/www folder but still, nothing is working.
What else could I try?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hello,
I would recommend trying to add this to wp-config.php:
define( 'FS_METHOD', 'direct' );
If this does not work then it is almost certain that it is a problem with your permissions. What are the exact permissions that you currently have?
Regards, Bobby
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.