Question

Can't reach support

Posted April 15, 2018 805 views
DigitalOcean

So I have been trying to reach support to resolve my ticket after network has been disconnected from the droplet. However it seems that my emails don’t reach you (As mentioned in https://www.digitalocean.com/community/questions/network-disconnected-after-vestacp-exploit by @ryanpq). I am also not able to log into the “Support” on the website.

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2 answers

In order to assist you if you are not able to log into your account, the first thing we need to do is establish two way communication between you and our support team.

To do this, please email contact@digitalocean.com from an alternate email address where you can receive replies.

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