cPanel Alias Domain not working without www.

Hey guys,

so I am new to this, or rather just recently gotten back into this. My name is Daniel and I am currently active in the Netherlands.

I would greatly appreciate your help with a couple of probably stupid sounding questions, I have some gaps in my knowledge.

I am running a Droplet with cPanel, at the moment I added an Alias domain.

  1. I had to enable remote domains in order to do so although I am using my own nameservers. Not a big issue, but how come this doesn’t work without?

  2. The is working properly but without the www. it won’t… i can’t figure out why not. Any clues?

Help is greatly appreciated.


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This question was answered by @ryanpq:

You mentioned setting up remote domains but also that you are using your own nameservers. Do your nameservers point to your droplet or are you managing DNS elsewhere? If cPanel is not creating DNS records used by your domain you will need to add the following to your DNS settings for this domain to ensure that they are directed to the same location whether they come via www or not.

@     CNAME    www

Also, cPanel licenses do include basic support from cPanel. I would recommend reaching out to them as they will be able to help you best when figuring out a configuration issue related to cPanel.

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