Data domain 'xxx': name already exists.

October 27, 2017 276 views
LEMP DigitalOcean Ubuntu 16.04

Digital Ocean has screwed me over in the past day.

1) I haven't been able to add my domain name to my droplet. Digital Ocean won't let me.

2) I created a ticket to prove that I am the owner of the domain with a graphic. I shouldn't have to do this.

3) Digital Ocean responded with an email asking me to add a TXT record to my domain name. The email specifically says, "You should be sure to maintain any existing DNS records to prevent any interruption of service due to DNS record changes. Please reply back when you’ve made the name server update and we will update the system so that you may add the domain."

4) I add the TXT record, maintain everything else the same per the email instructions, and reply back.

5) I am informed that my name servers should not point to Digital Ocean.

6) I am still waiting to be able to use my droplet properly.

7) I have run out of patience and would like a full refund for the funds already in my account and the money I've spent in the last day on my droplet.

First of all, I should never have had to do this in the first place. Why can't DO do its job? I'm the owner of the domain name and I should be able to work on it. Secondly, why didn't the first email state clearly that I should change my DNS to the default ones. Simple as that. Instead, it gave me the bogus instruction of not changing anything else.

I don't care if you're behind on tickets or inundated with problems. I didn't create this problem, I shouldn't have to wait for you to fix your failings with incompetent customer service.

Thank you.

2 Answers

DNS changes have to overcome the Time To Live, and are often subject to propagation delays. It's a mistake to expect dns to update right away, in most cases you can't just flip a switch and move records (the new provider can't know which records are there because you want them, and which are there because your old provider wants them)

Besides that, the community forum can't give you a refund, maybe try the create a ticket link instead.

A domain can only be associated with one account at a time.

Log into any account the domain may have been added to previously, remove the domain from the Network panel, and then you can add the domain to your current account.

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