Question
Deactivated account and refund policies
- Posted on September 25, 2018
- Billing
Asked by Jacob Hernandez
I’ve already deleted my account from Digital Ocean with a $5 credit in it. I kept on sending emails to the “support” team but they chose not to respond. It’s my first time using this platform but they locked me up on my account on “verification”.
I really look up on using the service as fast as possible as I’ll use it to build my portfolio but disappointment is what I’ve got.
All I’m asking is for a refund of the $5 credit I’ve added to my account because I’m planning to move hosting elsewhere and getting a response from support is impossible. I’ve created tickets but they kept on sending response that wouldn’t really help customers.
You have one job…
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I am also confused - I deactivated my account in the middle of Aug-19 with a balance of $52 to pay, but instead of getting a final invoice for that amount, I have been charged for the whole month. Now I’m not certain that my account is closed! But I no longer need this service and wish to close my account as soon as possible. I would also like a refund for the period during which I wasn’t using the service (end of Aug and early Sep). Can you help?
i have same problem…after creating account paid…account locked…i want my refund
Digital Ocean eat your money and you never get your money my account has been locked and never get money back very lmao Support teamm su*k never reply my open ticket