Question

Deactivated account and refund policies

I’ve already deleted my account from Digital Ocean with a $5 credit in it. I kept on sending emails to the “support” team but they chose not to respond. It’s my first time using this platform but they locked me up on my account on “verification”.

I really look up on using the service as fast as possible as I’ll use it to build my portfolio but disappointment is what I’ve got.

All I’m asking is for a refund of the $5 credit I’ve added to my account because I’m planning to move hosting elsewhere and getting a response from support is impossible. I’ve created tickets but they kept on sending response that wouldn’t really help customers.

You have one job…

Show comments

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

I am also confused - I deactivated my account in the middle of Aug-19 with a balance of $52 to pay, but instead of getting a final invoice for that amount, I have been charged for the whole month. Now I’m not certain that my account is closed! But I no longer need this service and wish to close my account as soon as possible. I would also like a refund for the period during which I wasn’t using the service (end of Aug and early Sep). Can you help?

i have same problem…after creating account paid…account locked…i want my refund

Digital Ocean eat your money and you never get your money my account has been locked and never get money back very lmao Support teamm su*k never reply my open ticket