Hi Digital Ocean,

My account got locked. It takes long time for you to response each time. You are wasting my time. I have urgent situation need to access to the server and now you have locked down. Godaddy and other provider is better. You wasted almost 8 hours to unlock the account. right now still not unlock yet. Other providers never have this issue.

Need to unlock the account.

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2 answers

Our trust and safety team deals with hundreds of issues on a daily basis. You have not provided information on whether this account was locked due to an abuse or billing issue. Our team works to reply to every ticket in a timely fashion. Since you have shared no information here (ticket number, email address on the account) I have no way to provide any guidance on this particular issue.

Why would you use this service? They’re known for having shitty customer support, and randomly locking/deleting user’s accounts.

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