Our trust and safety team deals with hundreds of issues on a daily basis. You have not provided information on whether this account was locked due to an abuse or billing issue. Our team works to reply to every ticket in a timely fashion. Since you have shared no information here (ticket number, email address on the account) I have no way to provide any guidance on this particular issue.

Why would you use this service? They're known for having shitty customer support, and randomly locking/deleting user's accounts.