Question

Digital Ocean support not answering

Posted June 10, 2020 348 views
Getting StartedDigitalOceanHigh AvailabilityOpenLiteSpeed WordPress 1-Click

Hi,

this is the fourth day that the support does not respond to my ticket. my server is no longer reachable. (Wordpress + Openlitespeed)

[#03481905]
[#03484758]

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3 answers

Hey @catalos,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps!
- Matt.

Hi,

Not sure what’s the status now. If I were you, I will try the DigitalOcean build-in Console first, if no output at all, do server power Off & power On.

If still no response from the server console, try “Recovery” boot from Drive/ISO

Hope it helps.

Best,
Eric

DigitalOcean sells unmanaged servers, don’t open tickets about server management.

As long as SSH and/or the Console works, you’re on your own.