Question

DigitalOcean and Government Requests?

  • Posted on October 11, 2014
  • nooblagAsked by nooblag

Hi there,

I’m interested as to whether DigitalOcean both has published policy and guidelines concerning governmental information requests, and also releases figures pertaining to such (or similar) requests? Or if not, at the very very least, has a public stance on the issue, in the interests of its customers and the community?

CloudFlare has a great stance on this and does a “Transparency Report” every year. Notable points conceded that I’d like to see DigitalOcean side with:

  • CloudFlare has never turned over our SSL keys or our customers SSL keys to anyone.
  • CloudFlare has never installed any law enforcement software or equipment anywhere on our network.
  • CloudFlare has never terminated a customer or taken down content due to political pressure.
  • CloudFlare has never provided any law enforcement organization a feed of our customers’ content transiting our network.
  • If CloudFlare were asked to do any of the above, we would exhaust all legal remedies, in order to protect its customers from what we believe are illegal or unconstitutional requests.

I wonder what DigitalOcean’s stance is, and whether there is a public commitment to privacy and security in the same spirit…

Thanks!


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Hey Folks,

We are working with our law firm, WSGR, and our in-house counsel to put together a transparency report that is inline with industry standards. We hope to have this complete by the end of Q2 this year.

To clarify above:

Has DigitalOcean ever turned over any customer SSL keys to anyone?

NO.

Has DigitalOcean ever installed any law enforcement software or equipment anywhere on their systems or network?

NO.

Has DigitalOcean ever terminated a customer or taken down content due to political pressure?

NO.

Has DigitalOcean ever provided any law enforcement organisation a feed of customer content transiting the network?

NO.

And if DigitalOcean were asked to do any of the above, would it exhaust all legal remedies in order to protect its customers?

Absolutely, we regularly push back on governments or local jurisdictions that we believe may infringe any of our customers rights.

As mentioned, we hope to provide a much more comprehensive report towards the end of Q2 this year.

Hi all,

Thank you for your concern about our privacy policy with regard to government requests for information. Our privacy policy states:

“We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect our rights, property or safety, our users and the public.”

You can read the full policy here: https://www.digitalocean.com/legal/privacy/

I hope this clarifies our policy, but please let us know if you have any other questions or concerns. Thank you.

Chrissy DigitalOcean Support

You will need to open a ticket so someone of staff may answer that question. I am not sure of this myself.