DigitalOcean support - how is it?
I'm a new customer, currently considering a migration from another provider and have encountered an issue for which I needed to create a support ticket (#1113618). A few hours later I also created a community question. 24 hours later neither one has any activity.
I'd love to hear people's experiences of DO support. Is this typical? Can I expect this when a production system goes down?
Are there other ways to contact support? Are there any paid support options?