Question

DigitaOcean sold us a droplet with a blacklisted IP. How do we get another IP?

Hello,

About 2 months ago, we purchased a DigitalOcean droplet. We moved our customers websites and email server in there.

To our great dismay, the droplet IP address “looks clean” for some major spam email IP blacklists but not all. Our customers are unable to send email to Hotmail, Live.com, Outlook.com and to the second biggest national email provider in our country.

Microsoft is taking weeks to “evaluate” the blacklist removal and that email provider is totally unresponsive (actually, its third party “email reputation service” is).

So we have 70% of our customers unable to do business and very annoyed with us.

What can we do?

Every other VPS provider sells additional, hopefully “clean” IP addresses but not DigitalOcean.

I thought about saving a droplet snapshot, destroy the snapshot and then rebuild it again, but I just read that, if when we’ll rebuild the server we’ll get back the same, blacklisted IP.

Is there any option to force in another IP address?

Please help us, we hoped to save time and money with DigitalOcean but we’ll probably end up losing hundreds euros to idemnify our customers!

Subscribe
Share

This comment has been deleted

Hi lucaf, can you see if your Google rankings dropped when you switched your website to Digital Ocean ? I seen a drop to around 1/3 of the initial google hits and I am thinking the IP reputation has something to do with it. Please let me know. Thank you.


Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Hi Lucaf,

we are one of the blacklist providers that listed almost all DigitalOcean IP addresses. The reason is not any malware traffic or spam mails since this happens to all providers. We listed DOs networks because they do not care about or handle abuse reports. Attacks keep on even over six months after reporting malicious behavior. It seems to be the business strategy of digital ocean to support this behavior. So we decided to mark DO as a “bad provider” and can only advice you to chose a provider that cares about their IPs being used in a malicious manner, since we - or our partners - are not willing to remove their networks from blacklists, if they dont change their incident handling.

Cheers,

Martin Litter Darklist.de

Hello all,

The blacklists are related to the email reputation of the IP address. The blacklist can not cause issues for your websites in any way.

Another thing to keep in mind is that there are a lot of blacklists and even if your IP address is listed in such this does not mean that you’ll have issues when sending emails. A lot of those mail blacklists are paid and big email providers will not check against their database meaning you will not have issues with your outgoing emails.

As for changing the droplet’s IP address you can check this question in our community:

https://www.digitalocean.com/community/questions/how-do-i-change-the-ip-address-of-the-server

Hope that this helps! Regards, Alex

Hey @lucaf , even I’m facing the same issue. Did you find a solution? How to get rid of blacklisted IPs??

Ufff… we just have checked in digitalocean.

I have been all the day installing a virtual ser ver and moving all the data.

When I have it running at last, I have ended with the problem of sending email from our blog and forum.

It took me the whole afternoon to discover that the problem was that the IP is blacklisted.

I have tried to use a Gmail account to send the emails, but no result (Gmail complains about user and password incorrect, but I have rechecked them several times).

So is ther no solution for this problem?

I have tried to us a SPF record in my DNS to list all the machines in my DNS list as email senders, using @ “v=spf1 mx ptr ~all”

No luck either.

To all those suggestions recommending “floating IP’s” that will not work.

Floating IP’s are only used for ingress traffic, not egress.

Migrate to AWS or somewhere else.

SdxCentral is a site that block all my DO VPN traffic. Just as an example.

Nothing we poor users can do until DO gives a crap about their IP reputation and takes measures to fix it.

Hey friend!

This is a great question. You’ve discovered something that I’ve been dealing with for quite some time, regardless of who owned the IP address that I’ve used or how clean it was by any external measure. What you’ve discovered is that the company you are sending mail to has it’s own measure of IP reputation and that you have no way to query it or control it.

The only way to change your droplet IP will be to create a new one. Floating IPs should not function in this capacity. However, this is not likely something that will benefit you. You’ve already submitted a request to have the block removed, changing IPs will reset your position in this process. If you need to guarantee email delivery to a particular provider, without waiting for these steps, the only option you have is to send to their service through a route that you know will not be rejected. You can try an SMTP delivery service like SendGrid, MailChannels, or any number of providers that specialize in email delivery.

Going the DIY route for email delivery is admirable, but there’s no shortcut to resolving these types of issues by hand. This is something I’ve personally spent a lot of years and money on trying to solve. The only viable paths are luck, very hard work to influence the recipient email provider, or money spent on solutions designed to solve the problem. If I can share anything from the years I’ve been dealing with this, it’s that spending the money on a solution that solves this is the only consistently reliable path that will allow you to set it and forget it. I wish it were otherwise, but there’s a whole market for email delivery and it exists for good reason. Hopefully I can help save you time and headaches at least :)

Jarland

DigitalOcean does sell additional IPs. They are called floating IPs.

Can you use a floating IP?