I created a Plesk droplet under the 1 click install image. I properly configured SPF, DKIM, and DMARC. I changed the hostname of the server to the one identified by mxtoolbox.com. All my email sent is going to spam, I find out that the problem is probably coming from the PTR records, perhaps those records are not correct.

When I execute an MX, DNS or REVERSE LOOKUP, the results always points to the same problem:

DMARC Policy Not Enabled DMARC Quarantine/Reject policy not enabled

My DMARC entry is already configured as a TXT entry with

Host: _dmarc.mydomain.com
Value: v=DMARC1; p=none

There is nothing else to check or to fix in the plesk control panel related to spf, dkim or dmarc.

What could I do to fix this?

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2 answers

Hello,
you might want to use https://mxtoolbox.com/DMARC.aspx to check your domain and configuration.

Plus you also need to check if you have a reverse DNS entry for your server. As far as I know DigitalOcean is only enabling this for your when you contact their support to prevent spam.

Otherwise our 24x7 support might also be able to help you (free in the first 30 days with the free Web Admin SE edition license on DigitalOcean, afterwards you need a (paid) Web Pro or Web Host license). More details on www.plesk.com/upgrade.

If you want to find more Pleskians, I can also invite you to join our facebook group that has many friendly and helpful faces to support each other: www.fb.com/groups/plesk

Just an FYI that all my email from my Plesk instance, and my WordPress instances running off of Plesk, ended up in my own or users spam folder.

It turned out the IP that DigitalOcean assigned me for my Plesk droplet was blacklisted.

I had only a couple of options then, to try and get it unblacklisted by approaching the two spam databases in question, to totally switch my Plesk installation to a droplet on a different IP, or to, as DigitalOcean suggested, use a third party email provider.

I opted for the last option though it is not a perfect solution because so much of the power of Plesk comes in its ability to automate email.

Still not super happy with the way email is handled in all of these situations though in most other cases I am loving Plesk for managing my WordPress installations.

Hope any of this is helpful.

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