DNS issue, ptr records for new ip

OK I have a domain Last week we changed ISP, and as such we got a new ip address, I was able to update the A record with the new ip address and setup port forwarding on our new router. Since then we are getting a DNS error, report; (PTR) ERROR: No reverse DNS (PTR) entries. The problem MX records are: -> no reverse (PTR) detected You should contact your ISP and ask him to add a PTR record for your ips
So my question is who sets up the PTR me, my domain provider or new isp? The server is on parallels if that helps.



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The PTR record is set by the owner of the IP address (usually the ISP), which in this case appears to be “Go Mobile Bodmin/Shebang Technologies Group Ltd”.