Droplet is unable to reach a domain

Hi @pbhamburkar,

Can you confirm something, is your application using licensing.supportpal.com (maybe an API) for something? If you are experiencing issues accessing it, you should be able to see them in the log. It’s not necessarily related to your Droplet but the connection between your Application and licensing.supportpal.com.

Can you confirm, how are you able to pinpoint the issues with communication you’ve mentioned, is it from your command line or are you executing some script?

Regards, KDSys

Hi @KDSys the application is using licensing.supportpal.com on port 443 to validate a key string (license identifier). The license validation process is proprietary so I couldn’t find a log file for it.

But what I see is our app stops working with an error message saying it is unable to contact this address and port.Once this happens, I try to ping that address from the droplet and it times out. At the same time I can ping it just fine from my laptop. Then after a few minutes the droplet also is able to reach the address. So it seems like something is causing the droplet to intermittently not being able to reach that address.