Droplet not available over Internet after attempted 'metrics agent' upgrade

Currently on the droplet’s dashboard, a window prompts us with:

New! Update Droplet to Monitoring

I followed the ‘Learn How to Update’ link, which has two parts:

  1. Uninstall the legacy metrics agent: sudo apt-get purge do-agent
  2. Install the current metrics agent: curl -sSL | sudo bash

Operation 1 completed without error. Operation 2 produces the following:

Failed to start do-agent.service: Unknown unit: do-agent.service

I’m not really sure how to parse the log.

Currently, I’m unable to ping my droplet from any external computer. I’m able to use the DigitalOcean console, but a couchDB server running there is inaccessible.

Any suggestions on how to troubleshoot this? Are my problems linked to the attempted metrics agent upgrade or is that just a coincidence?


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I’m sorry to hear about the trouble. In recent cases that I’ve heard of this, somehow cloudinit had been uninstalled. I wonder if you might check with something like this:

grep "cloud" /var/log/apt/history.log

Otherwise some of our team members helped put this together for generic instances of network not working on a droplet: