Currently on the droplet’s dashboard, a window prompts us with:
New! Update Droplet to Monitoring
I followed the ‘Learn How to Update’ link, which has two parts:
- Uninstall the legacy metrics agent:
sudo apt-get purge do-agent - Install the current metrics agent:
curl -sSL https://insights.nyc3.cdn.digitaloceanspaces.com/install.sh | sudo bash
Operation 1 completed without error. Operation 2 produces the following:
...
Failed to start do-agent.service: Unknown unit: do-agent.service
...
I’m not really sure how to parse the log.
Currently, I’m unable to ping my droplet from any external computer. I’m able to use the DigitalOcean console, but a couchDB server running there is inaccessible.
Any suggestions on how to troubleshoot this? Are my problems linked to the attempted metrics agent upgrade or is that just a coincidence?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Greetings!
I’m sorry to hear about the trouble. In recent cases that I’ve heard of this, somehow cloudinit had been uninstalled. I wonder if you might check with something like this:
grep "cloud" /var/log/apt/history.log
Otherwise some of our team members helped put this together for generic instances of network not working on a droplet:
https://www.digitalocean.com/community/questions/having-trouble-with-the-network-on-your-droplet
Jarland
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Start building today
From GPU-powered inference and Kubernetes to managed databases and storage, get everything you need to build, scale, and deploy intelligent applications.
