@diversityboxonl

DigitalOcean is an un-managed provider. Their support is and always has been limited to network and physical server issues (CPU, RAM, Hard Drive, and other such hardware issues).

Once you deploy a Droplet, whether it’s a blank OS or a one-click, you’re still responsible for all things management (i.e. securing, updating, etc). They don’t do this for you. To effectively run and utilize a VPS, you need to be well-versed in the OS you’re deploying or be willing to read and learn what you need to know/do. VPS’s, much like Dedicated Servers, are not secure by default (anymore secure than the OS or software you install), so updating packages, upgrading packages, installing and updating software, etc – it’s all part of running your own web server.

As far as backups, the do provide this as a service, though as with anything one would consider to be critical, a single source of backups is not a viable solution.