Error: Server closed the connection

Hey,

What client are you using to connect? As mentioned in our documentation, the official redis-cli client does not yet support TLS, which is required to connect to our managed redis. With that in mind, we suggest connecting using redli, which does support TLS and has been tested to work properly with our managed redis.

Best, Eris Customer Success Engineer

From some reason my rq workers started failing with ‘cannot unpack, value too large’ issue that I cannot figure out for redis.Redis() connection, so I ended up using redis.from_url per their documentation:

https://redislabs.com/lp/python-redis/

For redis-py:

import redis

redis.from_url(url=‘your public/private connection string starting with ‘rediss://’ along with un/pw as applicable’)

and then the rq worker with a -u flag with the public/private url

For anyone who lands on this page with connection issues using Node to connect to a DO Redis DB, TLS is required. You can use the URL method to connect which is redis with 2 s’s…

rediss://…

or construct the connection and set TLS to true.

const client = redis.createClient({ host: process.env.REDIS_HOST, port: process.env.REDIS_PORT, password: process.env.REDIS_PASSWORD, TLS: true });