Exim not sending emails - Connection timeout error

August 2, 2017 3.8k views
Email DNS VPN CentOS
groovywebfirm
By:
groovywebfirm

Hello community,

I am using Digital Ocean services from a couple of months, From the last couple of days, I am facing issue with Email sending.

I have installed WHM / Cpanel on my droplet.

I am seeing below log in whm

LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1dcr4Z-0004Sv-Tn
delivering 1dcr4Z-0004Sv-Tn
LOG: MAIN
SMTP connection identification H=localhost A=127.0.0.1 P=60672 M=1dcr4Z-0004Sv-Tn U=root ID=0 S=root B=authenticatedlocaluser
Connecting to gmail-smtp-in.l.google.com [74.125.24.27]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
H=gmail-smtp-in.l.google.com [74.125.24.27] Connection timed out
Connecting to alt1.gmail-smtp-in.l.google.com [74.125.28.26]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
H=alt1.gmail-smtp-in.l.google.com [74.125.28.26] Connection timed out
Connecting to alt2.gmail-smtp-in.l.google.com [74.125.198.27]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
H=alt2.gmail-smtp-in.l.google.com [74.125.198.27] Connection timed out
Connecting to alt3.gmail-smtp-in.l.google.com [74.125.202.27]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
H=alt3.gmail-smtp-in.l.google.com [74.125.202.27] Connection timed out
Connecting to alt4.gmail-smtp-in.l.google.com [173.194.219.27]:25 ... failed: Connection timed out (timeout=5m)
LOG: MAIN
H=alt4.gmail-smtp-in.l.google.com [173.194.219.27] Connection timed out
LOG: MAIN
== krunalp1993@gmail.com R=dkimlookuphost T=dkimremote_smtp defer (110): Connection timed out

Please help me soon. Thanks!

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2 Answers
hansen August 2, 2017

Hi @groovywebfirm

Maybe your SMTP has been blocked for some reason. Did you add new firewall rules or started to use the Cloud Firewall available in the control panel?

If you didn't do anything with your firewall, then contact Support.
Create a ticket with Support in the control panel to get un-blocked.

Reply
  • groovywebfirm August 4, 2017

    Thanks for your reply,

    I already sent an email to support, but it's really slow response from Support team. It looks like they have blocked it intentionally.

    We are using our droplet for staging purpose, so we send only transactional emails. I am little surprised by their gift of blocking SMTP. They could even ask me before blocking SMTP.

    Hope things get resolved soon and I don't start hating DigitalOcean!

dwijadas August 15, 2017

Same here .. no response at all .. also no information before blocking !! WTF

Reply
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