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Failed authorization procedure. www.domain.com (http-01): urn:ietf:params:acme:error:caa :: CAA

Posted February 5, 2020 3k views
DNS

Failed authorization procedure. www.domain.com (http-01): urn:ietf:params:acme:error:caa :: CAA record for www.domain.com prevents issuance, domain.com (http-01): urn:ietf:params:acme:error:dns :: DNS problem: SERVFAIL looking up A for nutrifux.com - the domain’s nameservers may be malfunctioning

IMPORTANT NOTES:

  • The following errors were reported by the server:

Domain: domain.com
Type: None
Detail: DNS problem: SERVFAIL looking up A for domain.com - the
domain’s nameservers may be malfunctioning

  • The following errors were reported by the server:

Domain: www.nutrifux.com
Type: None
Detail: CAA record for www.domain.com prevents issuance

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danieltintin86
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1 answer
KFSys February 5, 2020

Hello @danieltintin86,

It seems like you don’t have a www.domain.com record. You’ll need add it either as an A or CNAME record pointing to your droplet.

At the moment, the certificate vendor is trying to confirm/authenticate your domain and that the request you’ve sent for SSL issuing is genuine. If they can’t access, make the call to your www.domain.com link, it will fail as it’s not able to authenticate properly.

Regards,
KDSys

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