By aussie4beer
Hello, My account (GitHub SSO with 2FA) was automatically locked after adding a payment method.
I’ve created two tickets (03336881 and 03335989), and neither has been answered, at all, in nearly a week.
Are there easy/self-service ways to request an account unlock? Or am I at the mercy of an extremely busy support team?
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Accepted Answer
Hey @aussie4beer,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! - Matt.
I have the exact problem here. My tickets are #3433306. Please advise.
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