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Question

Global Lock

  • Posted May 16, 2014

I stress once again asking that global locks are not applied to my account. I ressell the service of you to a series of companies, and run enterprise applications.

I know that sending bulk email harms you. Obviously as every company in the hosting market targeted by spammers. Whenever we open the ticket and I can see that it comes to that, I delete the cloud as soon as possible or resolve the issues, but i depend a bit of my customer.

But I can not be at the mercy of these total blocks.

You can just lock the droplet that is generating the problem. Why not?

I really like the services of you and why I use for all my clients here in Brazil, but unfortunately I do not if security dealings of these problems, I will have to look for another supplier.

Sorry for bad english.

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Andrew SB • May 16, 2014

I’m extremely sorry for the inconvenience. Your use case sounds perfectly valid. I’ve brought it up with the support and abuse teams, and it looks like you already have an active ticket with them working this out. We’ll make sure there is a note on your account explaining the situation to prevent this happening in the future.