Help Bandwidth usage, what is correct?

July 11, 2016 376 views

Hello, first time writing here.

Thought it would be better to ask here so everyone can see then writing to support.

What is correct regarding the internet usage on the public hub?

I have read the ToS, several old posts from, 2013, 2014 and 2015.
Several stating that bandwidth usage is calculated up and down.

Mod states here that it's calculated for upload and download on the public hub, okay got it.

But what if I go over the 3TB limit (I have that limit on my VPS)?
Are the charge rate $0.02/GB as another user in the same thread claims? (Remember I have also read this somewhere else also.)

But as Mod states again in same thread as before, "I should also note that we are not yet charging for bandwidth overage but will be in the near future".

I have searched as far as i can, read as much as I can possibly find (that should be trust worthy).

These questions is in my opinion very important one's that should be clearly stated somewhere in FAQ or other convenient place.

Someone might want to fill me in for the correct information for 2016-07-11?

Thanks for anyone taking time to read and answer!

Yours Sincerely,
Henrik J.

2 Answers

Yes, this is still correct. We do not yet provide a great way for our users to see and track exactly how much bandwidth they are using. So until we do, we will not charge for it. We try to keep our pricing straightforward and easy to understand, so we don't think it would be fair to do so until we provide better tools for this. We state the price in the plans as we think it's better to give you a bit of a nice surprise by not billing you for it than to change the plan structure latter when you might not expect it. We'll give ample notice before implementing this.

I'm assuming that the above reply from asb is still accurate as of today (10/9/2016). While trying to lookup if we do get charged for overages I also have seen this question asked since 2013. I think it would be less confusing for users if you just updated your policy FAQ (i.e., this guy: to reflect the fact that you do not currently charge for bandwidth. Since it clearly states that you do.

It literally states this:

Do you charge for bandwidth?
Yes. Plans start with 1TB per month and increase incrementally. Once the monthly transfer limit has been exceeded, the cost of bandwidth is $0.02 per GB over the limit.

You could just change that to no, we currently do not, but we will in the future once a monitoring interface is provided. And, the pricing will be...blah blah blah (e.g., what you have up there basically).

Just my two cents. :) And, please let me know if the policy is still that there is no charge for overages. :)

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