Question

How do I access my DigitalOcean account if I no longer have access to my email account?

Posted December 19, 2019 335 views
DigitalOcean Accounts

My web site is now the property of another company and the email I used to register the DO account is no longer accessible. How can I access my account to pay off the balance and access my droplet? I have submitted a ticket and provided the authentication documentation, but have not received any response from DO.

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1 answer

Hi there @davidoshiro808,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt.

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